Munyeo Refund Policy

Last updated: 2026-09-12

Readings are digital content delivered immediately after payment. Because you consented to immediate delivery and acknowledged the loss of the withdrawal right before paying, a completed reading is not refundable merely because you disagree with or dislike its content.

We do refund or regenerate, at your choice, when:

• the reading failed to generate, was cut off, or is unreadable;
• you were charged more than once for the same order;
• the reading was generated for the wrong product, language, or profile due to our error;
• the reading contains a demonstrable calculation error (e.g., wrong pillars for the birth data you entered).

How: use the “Report a problem with this reading” link under the reading or write to support@munyeo.app within 14 days with your order number. We answer within 3 business days. Refunds go back to the original payment method via our payment partner; coupons used on a refunded order are not reissued, and coupons earned from a refunded order are revoked.

Korean consumers: this policy follows Article 17(2) of the Act on Consumer Protection in Electronic Commerce; disputes may be referred to the Korea Consumer Agency. EU consumers: Article 16(m) of Directive 2011/83/EU; your statutory rights for defective digital content remain.